Application Support Specialist at Absa March, 2023

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Job Summary

Supports, manages, and delivers the implementation, maintenance, and enhancement of all Applications systems (Core Banking and Business application) both Cloud and on-premises, to enable the use of appropriate platform technology, as an integral and reliable component of business process within country.

Job Description

• Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
• Manage the daily applications effective operations such as for Core Banking applications, Digital Channels, Payment’s applications, and back-office enterprise applications in accordance with ITIL processes.
• Ensure license management on all enterprise applications.
• Create and maintain up to date Production Systems Architecture diagrams for each application within the portfolio in accordance with the standard IT documentation throughout the application lifecycle.
• Organize and maintain a regular availability review process with both key business and IT representatives.
• Initiate, agree and coordinate appropriate actions required to maintain or improve availability of applications.
• Act as a coordination point for changes to availability levels of applications when needed.
• Determine the availability requirements from the business for new or enhanced IT applications
• Establish measures and reporting that reflect business, user, and IT support requirements with regards to application availability
• Participate in Change Control meetings to assess and authorize changes from an availability perspective
• Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
• Analyse and review actual availability levels achieved against SLAs and OLAs.
• Maintain an awareness of technology advancements and best practices that support application availability and highest degree of benefit to the end users.
• Lead initiatives on Cost saving Setup and implementation.
• Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
• Develop, lead, and coach a high performing team in managing the IT Service Delivery and ensure growth to full potential.
• Determine and analyses the developments needs of the team and establish the succession plan for the entire unit.
• Provide regular reports on availability to the Chief Information Officer.
• Building up relationship with business, country IT Risk and governance team and provide the support wherever required.
• Ensure availability of tested Business Continuity Management, ready to support the business and participate in testing periodically.
• Agree appropriate actions to maintain or improve availability levels.

Accountability: Finance, risk, governance

•  Understand the platform cost model & optimal cost:serve of the platform
•  Provide analysis on actual versus projected capacity requirements, based on service KPIs, evolving customer usage scenarios, and new feature releases to support the development of a viable platform cost mode
• Adhere to budget requirements and track and report operational cost data to the business.
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Understand & apply group technology (e.g. architecture, development, change & release etc.), risk, governance, compliance & regulatory standards and frameworksAccountability: Finance, risk, governance
• Understand the platform cost model & optimal cost:serve of the platform
• Provide analysis on actual versus projected capacity requirements, based on service KPIs, evolving customer usage scenarios, and new feature releases to support the development of a viable platform cost model
• Adhere to budget requirements and track and report operational cost data to the business.
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Understand & apply group technology (e.g. architecture, development, change & release etc.), risk, governance, compliance & regulatory standards and frameworksAccountability: People
• Proactively & effectively collaborate & contribute constructively across disciplines within the feature team
• Proactively manage dependencies, share information & best practices, contribute to problem solving and conflict resolution within the feature team
• Consistently share information, across the team, to the right audience with the appropriate level of detail and timeliness to enable overall platform success
• Contribute to a high performance team environment & positive culture as a high performing member of a self-directed team aligned to agile working
• Proactively seek mentorship & coaching from others & consistently seek, respond to & provide feedback with the intention of improving team effectiveness
• Contribute constructively in team meetings, and in cross-discipline collaborations within the team

Education

National Certificate: Information Technology

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