Aucfinder
  • Home
  • Newspapers Headlines
  • Sports and news
  • Ajira Portal
  • Call for Interview
Aucfinder
  • Home
  • Newspapers Headlines
  • Sports and news
  • Ajira Portal
  • Call for Interview
No Result
View All Result
Aucfinder
ADVERTISEMENT

TZ – Call Center Interpreter (N) at Church World Service February, 2023

by Aucfinder Editor
February 3, 2023
in Jobs

Full time Jobs Kasulu, Kigoma  February 2, 2023 NGO and Social Work Jobs

Job Description

Job Description

Position Title:                         Call Center Interpreter

Reports To:                             Call Center Specialist

Division:                                  Church World Service Africa

Department:                            Programs, Refugee Communications

Job Location:                          Nairobi, Kenya; Kasulu, Tanzania; Kampala, Uganda; Kigali, Rwanda.

Grade Level:                            Grade 4, Assistant, National

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This position is responsible for providing interpretation services at the RSC Africa Call Center, and translating written materials into the key languages of our refugee populations.

Essential Duties:

  1. Maintains high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria and USRAP processing.
  2. Maintains a high level of interpretation and translation language skill and ability for both inbound and outbound calls.
  3. Provide accurate concepts and explanations with no additions or omissions, and according to conventions of established interpretation protocol.
  4. Process and impart information swiftly, and relay intentions, emotions and tone in your interpretations.
  5. Provide clear and exact translations of written materials, and interpretations of verbal communication from English to at least one of the following target languages: Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya.
  6. Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication.
  7. Rendering sight translations of documents and other written materials.
  8. Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language.
  9. Provide feedback and input to Call Center Representatives/ Supervisor on call quality and how to improve time for calls with interpretations.
  10. Assist the Call Center Specialist with hiring of other minor language contract interpreters for outbound calls.
  11. Assist Call Center Specialist with the training of CWS RSC Africa contract interpreters on tips and guides for effective call interpretation.
  12. Completion of daily activity logs and other documentation.
  13. Performs additional duties and special assignments as needed to facilitate the efficient operation of the Call Center at RSC Africa, and Programs in general.

 

Qualifications:

Experience:

  • Written and verbal knowledge of at least one of the following main RSC Africa processing languages required. (Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya).
  • 1.5 years’ experience as an Interpreter preferred.

Skills:

  • Demonstrated ability to provide accurate and real time interpretation. Excellent bilingual communication skills, both verbal and written.
  • Proficient with use of office equipment.
  • Outstanding listening, retention and note-taking skills.
  • Proficient enunciation and pronunciation skills, and pleasant, professional voice.
  • Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.
  • Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

 

Abilities:

  • Manage large and diverse workload under pressure with competing priorities.
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with minimal supervision
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations of RSC Africa;
  • Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
  • Strong English communication skills, both written and oral.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

 

Education & Certifications:

Bachelor’s Degree required or four (4) years of paid work experience in lieu of a Bachelor’s degree required.

Valid certificate of accredited interpreting training, or training in interpretation services preferred.

Special Requirements:

  • COVID Vaccination is strongly recommended for all successful candidates
  • The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility.
  • This position is based in Nairobi, Kenya; Kasulu, Tanzania; Kampala, Uganda; & Kigali, Rwanda.
  • This position requires use of laptops at all time, competence in Microsoft office packages is required.
  • This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
  • Background check which includes references and an educational and criminal check is required before the start of employment for International applicants.
  • A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
  • Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
  • Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
  • This is a full time position.
  • All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.
  • Any other special requirements.

CLICK HERE TO APPLY

SendShareShare61Tweet38SendShare

Get real time update about this post categories directly on your device, subscribe now.

Unsubscribe
ADVERTISEMENT

See More Articles From Aucfinder.com

Marine Program Officer – Western Indian Ocean at Nature Conservancy March, 2023

Marine Program Officer – Western Indian Ocean at Nature Conservancy March, 2023

by Aucfinder Editor
1 week ago

WHO WE ARE The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As...

LPG Key Account Manager at Puma Energy March, 2023

LPG Key Account Manager at Puma Energy March, 2023

by Aucfinder Editor
1 week ago

Main Purpose: Increase the LPG Key Client sales performance. To coordinate Key client attention in the LPG area of PUMA...

Manager of Audit at Compassion March, 2023

Manager of Audit at Compassion March, 2023

by Aucfinder Editor
1 week ago

We are currently seeking an experienced and qualified Manager of Audit to add value and improve our operations by bringing...

Various Jobs 50+ at Zanzibar Revenue Authority (ZRA) March, 2023

Various Jobs 50+ at Zanzibar Revenue Authority (ZRA) March, 2023

by Aucfinder Editor
1 week ago

VACANCY POSTS Zanzibar Revenue Authority (herein referred ZRA) is the central body of the Revolutionary Government of Zanzibar for Tax...

Senior Mine Surveyor at North Mara Gold Mine Limited March, 2023

Senior Mine Surveyor at North Mara Gold Mine Limited March, 2023

by Aucfinder Editor
1 week ago

JOB DESCRIPTION Position Description North Mara Gold Mine Limited is seeking to recruit Senior Mine Surveyor to join and grow their team. You...

Mine Surveyor at North Mara Gold Mine Limited March, 2023

Mine Surveyor at North Mara Gold Mine Limited March, 2023

by Aucfinder Editor
1 week ago

JOB DESCRIPTION Position Description North Mara Gold Mine Limited is seeking to recruit Mine Surveyor to join and grow their team. You will...

Risk Assurance Graduate Recruitment Program at PWC 2023

Survey Technician at North Mara Gold Mine Limited March, 2023

by Aucfinder Editor
1 week ago

JOB DESCRIPTION Position Description North Mara Gold Mine Limited is seeking to recruit Survey Technician to join and grow their team. You will...

TECH OPERATIONS MANAGER, INFRASTRUCTURE at AB InBev March, 2023

OPERATOR at AB InBev March, 2023

by Aucfinder Editor
1 week ago

Dreaming big is in our DNA. Brewing the world’s most loved beers and creating meaningful experiences is what inspires us....

Load More

Leave a Reply Cancel reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Popular posts

  • Form five selection 2023/2024 - Majina ya waliochaguliwa kidato cha tano na vyuo 2023
    Form five selection 2023/2024 - Majina ya waliochaguliwa kidato cha tano na vyuo 2023
  • Muslim University of Morogoro MUM Results 2022 - STAR MUM Results 2022
    Muslim University of Morogoro MUM Results 2022 - STAR MUM Results 2022
  • University of Dar es Salaam UDSM Semester Time Table 2022/2023
    University of Dar es Salaam UDSM Semester Time Table 2022/2023
  • Selform Tamisemi 2023 - selform.tamisemi.go.tz 2023
    Selform Tamisemi 2023 - selform.tamisemi.go.tz 2023
  • College selection results 2023/2024 - Majina ya waliochaguliwa kujiunga na vyuo vikuu 2023
    College selection results 2023/2024 - Majina ya waliochaguliwa kujiunga na vyuo vikuu 2023
  • Jordan University College JUCO Result 2022 - SIMS JUCO Results 2022
    Jordan University College JUCO Result 2022 - SIMS JUCO Results 2022
  • MUM SARIS login - MUM login Muslim University of Morogoro Student Academic and Registration
    MUM SARIS login - MUM login Muslim University of Morogoro Student Academic and Registration
  • List of Teacher training Colleges in Dar es Salaam
    List of Teacher training Colleges in Dar es Salaam
  • List of colleges in Iringa
    List of colleges in Iringa
  • List of Pharmacy Schools - Pharmacy Colleges and Universities institutes in Tanzania
    List of Pharmacy Schools - Pharmacy Colleges and Universities institutes in Tanzania
ADVERTISEMENT
  • Home
  • Scholarships
No Result
View All Result
  • Home
  • Newspapers Headlines
  • Sports and news
  • Ajira Portal
  • Call for Interview
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.